Shipping Policy

STANDARD SHIPPING TIME

United Kingdom  8-14 days

 

PROCESSING TIME

Please allow 3-5 business days for order processing. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

DELAYS

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

SEPARATE SHIPMENTS

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case you will be provided with two or more tracking numbers.

CUSTOMS FEES

In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information. 

* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, and some others. We are sorry for this temporary inconvenience.


Questions about the Terms of Service should be sent to us at contact@mypuzzlestore-uk.com

My Puzzle Store UK
71-75 Shelton Street WC2H 9JQ Covent Garden

LONDON